Product intelligence that starts where it matters most — With your customers

Effortlessly assess product launches, drive continuous product evolution, and benchmark product performance against the competing products with AI-driven analysis of aggregated customer reviews and post-delivery product feedback for consumer brands

Every piece of customer feedback whether it highlights a pain point, celebrates a success, or sparks an idea for improvement is a goldmine of opportunity for consumer brands. However, many brands fail to leverage these invaluable insights from real customer experiences, limiting their ability to grow and compete effectively in today’s fast-paced market.

Are you stuck in the all-too-familiar fog after product launch​?

The Problem

Fragmented customer feedback leaves brands operating with just a fraction of the product intelligence they need to compete

ListenX Solution

Leverages AI to unify customer sentiment and reveal product strengths and gaps across reviews from different sales channels, and targeted customer feedback surveys

Struggle to evaluate new product launches early due to a lack of self-reported customer reviews on post-delivery product experiences

Product decisions are driven more by assumptions than by actual customer reality

Lack clear, data-driven comparisons to evaluate product performance against competing products

Auto-collect personalized post-delivery product experiences using AI-driven smart surveys via SMS, email, or QR codes with reward-based engagement

Uncover how your product performs in the real world and prioritize product features based on evidence 

Discover how your product performance compares to competing products using real customer sentiment

The Problem
ListenX Solution

Unified product insights from fragmented feedback across different platforms

Rely on static surveys that fail to engage customers and capture meaningful insights from post-delivery product experiences

Auto-collect personalized post-delivery product experiences feedback using AI-driven smart surveys via SMS, email, or QR codes

Product decisions are driven more by assumptions than by actual customer reality

Uncover how your product performs in the real world and prioritize product features based on evidence 

Leverages AI to unify customer sentiment and reveal product strengths and gaps across reviews and feedback from Shopify store, Amazon, retail partners, niche review sites, and targeted customer feedback surveys

Lack clear, data-driven comparisons to evaluate product performance against competing products

Discover how your product performance compares to competing products using real customer sentiment

An AI-driven Product Intelligence Platform for Consumer Brands

ListenX delivers AI-powered insights by unifying customer reviews and automated post-delivery feedback across platforms such as your online store, marketplaces, retail partners, and niche review sites to assess product launches, measure product performance, drive continuous product evolution, and uncover how your product experience compares to the competing products.

PULL
Aggregated Customer Reviews
RUN
Post-delivery Product 
Feedback​ Surveys
DISCOVER
Real Customer Experiences
ACT
Product Performance
Product Innovation
Your customer voice is the key to unlocking the full potential of your brand’s success
ListenX leverages AI to gather and analyze post-purchase customer feedback on the following key product aspects:

ListenX empowers consumer brands to thrive in a competitive market by seamlessly gathering AI-driven post-delivery targeted product feedback directly from real customers on the following key product aspects and combining it with aggregated customer reviews to uncover powerful product insights:

How ListenX supports Consumer Brands

Measure Product Performance

  • Discover customer frustrations, unlock new opportunities, and measure product launches to make informed product decisions.

  • Place customers at the core of your product strategy, using data-driven insights to innovate and stay ahead of their evolving needs.

  • Spot product risks to identify areas that need attention and improvement.  

Competetive Intelligence

  • Discover how your product experience compares to competing products using real customer sentiment to make smarter product decisions   

  • Uncover competitor gaps to create high-impact marketing campaigns.

PDP Optimization

  • Enhance your product pages with AI-driven recommendations based on real customer experiences 
     
  • Discover strengths and weaknesses of competing products to optimize the product detail page (PDP) content
ListenX's AI-driven actionable insights delve into real customer experiences with your products, offering you:

Key Advantages of ListenX for Consumer Brands

Product Innovation and Renovation

Discover customer frustrations, unlock new opportunities, and assess product launches to drive continuous product innovation

Boost Product Detail Page (PDP)

Enhance your product pages with AI-driven recommendations based on real customer experiences to boost conversions    

Marketing Teams

Competitive Intelligence

Evaluate competing products to identify strengths and weaknesses to make informed product decisions

Optimize Marketing Campaigns

Uncover hidden consumer insights and competitor gaps to create high-impact marketing campaigns that drive conversions and brand loyalty

Discover how ListenX can transform your customer feedback into actionable growth strategies. Schedule a demo today or contact us at info@listenx.ai