Smarter product and delightful user experiences begin with listening
to your customers
Unlock powerful user insights with AI-driven analysis of
user feedback from every major source to deliver
exceptional user experiences and elevate product or
service quality for B2C SaaS, Services, and Marketplace
platforms
Every piece of user feedback whether it highlights a pain point,
celebrates a success, or sparks an idea for improvement is a goldmine
of opportunity for B2C brands. However, many brands fail to leverage
these invaluable insights from real user experiences, limiting their
ability to grow and compete effectively in today’s fast paced market.
Build products and better user experiences with validated user
insights
ListenX synthesizes multi-channel user feedback using AI to reveal
real-world product and service performance, helping consumer insights
and user experience teams identify high-impact improvements that drive
growth.
How ListenX supports User Experience/User Research and Consumer
Insights Teams:
Continuously monitors and aggregates customer reviews from platforms
like Google Reviews, Trustpilot, App store, Google Play, G2 and many
other review platforms
Automatically pulls customer interactions from Slack, Email, and
support ticketing systems like Zendesk, Intercom, and many other
platforms
Collect survey responses through our built-in AI-driven survey
engine or integrate with third-party in-app survey platforms
Monitor conversations across social media platforms like Reddit,
YouTube, Facebook, and more to continuously capture user feedback
Generate prioritized action recommendations aligned with customer
needs, feature requests, and pain points to make smarter products
and service decisions
Tracks user sentiment and issues overtime and across app versions to
prioritize high-impact improvements
Uncovers app-level insights to assess customer perceptions of
privacy, security, UI/UX, stability, and overall app value
Uncovers service-level insights to identify service gaps and
understand perceptions of availability, reliability, customer
support, and overall service quality
Guess less… Listen more… Grow faster
LISTEN
User Feedback
DISCOVER
Real User Experiences
ACT
Product and Service Innovation
Continuously collects user feedback from various channels
including review platforms, support interactions, surveys,
and social media
Analyze feedback with AI to gain deeper insights into user
needs, preferences, satisfaction, and improvement
suggestions
Assess product and service performance and prioritize
high-impact improvements to drive continuous product
innovation
Your user voice is the key to unlocking the full potential of your
brand's success
How ListenX Transforms User Feedback into Product and Service
Intelligence
SWOT analysis to uncover what users love, dislike, and
expect — helping user researchers and consumer
insights teams prioritize features and
improvements.
Discover hidden opportunities and address potential
risks by analyzing recurring user sentiment and
behavioral patterns.
By comparing user sentiment, app performance, and
issue frequency across app versions and over time,
product management teams can prioritize the most
impactful changes for future releases ensuring
resources are focused on what truly matters to
users.
Clear version-over-version insights provide concrete
evidence to communicate product progress, challenges,
and successes to leadership, engineering, and customer
support teams.
Pricing & Fees
●
Clarify and Simplify Pricing Structure
- Reported By: 14% Customers. Customers
are confused and frustrated by the
complex pricing structure, including
service fees, delivery fees, and taxes,
which can lead to unexpected costs.
●
Reduce or Eliminate Excessive Fees
-
Reported By: 11% customers. Customers
feel that some fees, such as service
fees and delivery fees, are excessive
and should be reduced or eliminated.
●
Improve Transparency Around
Promotions and Discounts - Reported by: 4% customers. Customers
are unhappy when promotions and
discounts are not applied correctly or
are not clearly communicated, leading to
grustration and mistrust
Discover user frustrations, unlock new opportunities,
and prioritized action recommendations to make
informed product decisions.
Place users at the core of your product strategy,
using data-driven insights to innovate and stay ahead
of their evolving needs.
Spot product risks to identify areas that need
attention and improvement
ListenX's AI-driven actionable insights delve into real user
experiences with your app and service, offering you:
➥
➥
Enrich Overall Product and Service Experience
Gain a comprehensive understanding of how users perceive product
and service quality, functionality, and value. Leverage feedback
insights to address issues proactively, foster product and service
improvements, innovate new product and service offerings and
exceed user expectations.
➥
Elevate User Experiences
Gain a holistic view of how users perceive and interact with your
brand across all touchpoints from discovery and purchase to
support and beyond. Use actionable insights to resolve friction
points, streamline service delivery, and build long-term user
trust and loyalty
➥
Perceived Value Analysis
Identify how users perceive the value of your products relative to
their expectations and needs. Refine your value proposition based
on these insights to strengthen brand loyalty and maximize user
satisfaction.
➥
UI/UX Experience Analysis Evaluate how intuitive, engaging, and accessible users find your
app or product interface to drive user-centric design
improvements.
➥
Performance & Stability Assessment Uncover how users perceive the reliability, speed, and smooth
operation of your app or product to prioritize technical
optimizations that directly impact user satisfaction.
➥
Privacy Insights
Gauge user trust by analyzing feedback related to data handling,
permissions, and transparency. Identify whether users feel
informed and secure about how their personal information is
collected and used—critical for building long-term trust and
compliance readiness.
➥
Security Sentiment Analysis Detect concerns or confidence in the security of your
product by mining reviews that reference data breaches, login
protection, fraud experiences, or secure transactions. These
insights help highlight potential vulnerabilities or reinforce
secure-by-design messaging.
➥
Brand Perception Understand brand perception by analyzing user sentiment
across reviews and feedback to identify trust, loyalty, and
overall brand value.
Key Benefits for User Experience/User Research and Consumer Insights
Teams
Increase Efficiency
Turn qualitative feedback into quantitative intelligence in
minutes to assess app and service performance accurately and drive
better user experience
Improve Product and Service Quality
Empower User Experience/User Research and Consumer Insights
teams with AI-synthesized feedback to detect and resolve
product and service issues early before they impact user
retention
Elevate User Experiences
Uncover pain points, preferences, and moments of delight across
the user journey to proactively design user experiences that are
consistent, and emotionally resonant
Drive Product and Service Innovation
Turn raw user feedback into innovation signals to help User
Experience/User Research and Consumer Insights teams identify
opportunities to redesign, refine, and reimagine products and
services
Discover how ListenX turns user feedback into data-driven product
growth strategies. Schedule a demo today or contact us at
info@listenx.ai
